What you may be wondering

Kella is offered by your clinic. After your appointment your practitioner sends an invitation to your email address; follow the link to create your account. If you have not had one, ask at your next visit or email us.

Not yet. Kella runs in your phone's browser. Open it from the patient portal, then use "Add to Home Screen" in Safari or Chrome to keep it one tap away. Store versions are planned.

No. Kella is currently provided free to patients by their clinic as part of their care.

Not at all. Pick up again today. Trends use whatever entries exist, and Impact only needs three logs of the same treatment to start showing a comparison.

Yes, on the same day. Open Today, adjust the sliders or activities and tap "Update this check-in".

Fitbit and Google Pixel Watch, through your Google account. More devices are coming; if yours is not supported, Kella still works fully on the daily check-in alone.

In Kella, open Profile, then Manage devices. Sign in with the Google account your watch uses and allow Kella to read your health data. You can disconnect from the same screen at any time.

Kella collects the previous night at 6:30am UK time. If your watch had not synced to its own app by then, the night is picked up the following morning. Open the Fitbit or Pixel Watch app once so it syncs, and check Kella again tomorrow.

You, and the clinical team at your clinic who supervise your care. When you set up your profile you record consent for this, and the date and time of that consent is shown on your profile. Nobody outside your clinic team has access.

Your account and everything you record are stored securely on servers in the European Union, and reached only through your sign-in. We do not sell or share data with third parties. See our privacy notice.

Your name, date of birth and main goal can be edited on the Profile tab. To withdraw consent or close your account, email support@kellahealth.co.uk and we will confirm once it is done.

Your practitioner sees your check-ins, logged treatments, routine progress, device trends and released blood results. Their clinic view highlights raised swelling scores, and anyone whose sleep is consistently below their own average while swelling rises, so those patients can be reviewed first.

Results appear in the Bloods tab only after a clinician has reviewed and released them. If nothing is showing, they are still being reviewed.

A single reading rarely tells the whole story, and a flag simply means a value sits outside a general reference range. Your practitioner reads your results alongside everything else they know about you. Bring questions to your next appointment, or email the clinic if you would like to talk sooner.

Use "Forgot password" on the sign-in screen; a reset link goes to your email. Check your junk folder if it does not arrive within a few minutes. Still stuck? Email us with the address you use for Kella.

Try signing out and back in, and make sure your browser is up to date. If it persists, email support@kellahealth.co.uk with your device model, what you were doing and a screenshot if you can — that lets us fix it fastest.

No. Kella is a wellbeing tracking tool for use alongside supervised care and is not monitored around the clock. If you feel unwell, contact your GP or call 111; in an emergency call 999.