What you may be wondering

Kella is offered by your clinic. After your appointment your practitioner sends an invitation to your email address; follow the link to create your account. If you have not had one, ask at your next visit or email us.

Not yet. Kella runs in your phone's browser. Open it from the patient portal, then use "Add to Home Screen" in Safari or Chrome to keep it one tap away. Store versions are planned.

No. Kella is currently provided free to patients by their clinic as part of their care.

Not at all. Pick up again today. Trends use whatever entries exist, and Impact only needs three logs of the same treatment to start showing a comparison.

Yes, on the same day. Open Today, adjust the sliders or activities and tap "Update this check-in".

Fitbit and Google Pixel Watch, through your Google account. More devices are coming; if yours is not supported, Kella still works fully on the daily check-in alone.

In Kella, open Profile, then Wearable → Manage device. Sign in with the Google account your watch uses and allow Kella to read your health data. You can disconnect from the same screen at any time.

Kella can only show what your watch has already sent to the Fitbit app on your phone. Open the Fitbit app and pull down on its Today screen to make it sync, check the watch has charge and Bluetooth is on, then in Kella tap Sync now on Today. If the Fitbit app itself shows no sleep, the watch did not record it (worn loosely, low battery or out of range of your phone overnight).

Normally no. The Fitbit app syncs with your watch in the background whenever your phone is nearby, and Kella collects new data roughly every hour. To keep that working on an iPhone: Settings → Fitbit → Background App Refresh on; Low Power Mode off; and do not swipe the Fitbit app closed, which stops it syncing until you open it again. Opening the Fitbit app is only the fallback on a morning when nothing has arrived.

While Kella is in Google's test phase, Google ends each connection after seven days. Nothing you have already recorded is lost. Tap Reconnect, sign in with the same Google account, and Kella fills in the missing days automatically. This will stop once Kella completes Google's verification.

Wear your watch overnight and through the day, and save a check-in with at least one thing logged. A full week of both earns a bonus. Your Rewards card on Today tells you what to do next. Rewards are optional and you can turn them off in your Profile.

Open the voucher in Kella and show the code at reception, or mention it when you book. Vouchers have an expiry date and reception marks them used.

Stand where you stood last time, about a metre from the phone, and use the timer so you can step back. The outline is a guide, not a rule. Close enough is fine.

Stand side-on, two metres from the phone, in good light, with the arm you are checking nearest the camera and nothing behind you at shoulder height.

On Today, under Logged today, tap Yesterday or any of the last five days, then Add. Entries added later are marked so your clinical team can tell them apart.

You, and the clinical team at your clinic who supervise your care. When you set up your profile you record consent for this, and the date and time of that consent is shown on your profile. Nobody outside your clinic team has access.

Your account and everything you record are stored securely on servers in the European Union, and reached only through your sign-in. We do not sell or share data with third parties. See our privacy notice.

Your name, date of birth and main goal can be edited on the Profile tab. To withdraw consent or close your account, email hello@kellahealth.co.uk and we will confirm once it is done.

Your practitioner sees your check-ins, what you log under nutrition, activities, treatments and lifestyle, your routine progress, device trends, condition profile symptoms and released lab results and reports. Their clinic view highlights raised swelling scores, and anyone whose sleep is consistently below their own average while swelling rises, so those patients can be reviewed first.

Results appear in the Labs tab only after your clinical team has reviewed them, and your plain-English report only after two clinicians have signed it off. If nothing is showing, they are still being reviewed. You can also upload results you already have from Labs → Upload your results.

A single reading rarely tells the whole story, and a flag simply means a value sits outside a general reference range. Your practitioner reads your results alongside everything else they know about you. Bring questions to your next appointment, or email the clinic if you would like to talk sooner.

Use "Forgot password" on the sign-in screen; a reset link goes to your email. Check your junk folder if it does not arrive within a few minutes. Still stuck? Email us with the address you use for Kella.

Try signing out and back in, and make sure your browser is up to date. If it persists, email hello@kellahealth.co.uk with your device model, what you were doing and a screenshot if you can — that lets us fix it fastest.

No. Kella is a wellbeing tracking tool for use alongside supervised care and is not monitored around the clock. If you feel unwell, contact your GP or call 111; in an emergency call 999.